Refund Policy

 

At whizvape.com, we strive to ensure your satisfaction with our wide range of disposable vapes from top brands like Al Fakher, Waspe, Vapme, Bang Box, and many more. We understand that sometimes returns are necessary, and we have established a clear refund policy to assist you.

 
7-Day Return Window
 
We offer a 7-day return window from the date you receive your order for eligible returns.
 
Return Eligibility Criteria
 
To qualify for a return, the item must meet the following criteria:

  • The product is in its original condition and unused.
  • All tags must be intact.
  • The item must be in its original packaging.
  • A proof of purchase or receipt is required.

Initiating a Return

 
To initiate a return, please contact usat [email protected]. Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how to send the package back. Please note that unauthorized returns will not be accepted.
 
Damaged or Incorrect Items
 
Upon receiving your order, we encourage you to inspect it carefully. If you find any defects, damages, or discrepancies with your order, please notify us immediately for prompt resolution.
 
Items Not Eligible for Return
 
Certain items are non-returnable, including:
  • Perishable goods
  • Custom items
  • Personal care products
  • Hazardous materials
  • Flammable liquids or gases

If you have questions about the eligibility of specific items for return, feel free to reach out to us.

 
Exchanges
 
For exchanges, the most efficient process is to first return the original item. Once the return is approved, you can then place a new order for the desired item.
 
European Union Cooling Off Period
 
Customers located in the European Union benefit from a 14-day cooling-off period. This allows you to cancel or return your order without providing a reason. The item must be unworn, unused, with tags attached, and in its original packaging. A proof of purchase is required.
 
Refund Process
 
After we receive and inspect your returned item, we will communicate the status of your refund. If approved, the refund will be processed back to your original payment method within 10 business days. Please keep in mind that additional processing time by your bank or credit card company may also apply. If more than 15 business days pass after approval without receiving your refund, please contact us at [email protected].
 
Thank you for choosing whizvape.com. Your satisfaction is our top priority!